Privacy Policy | SereneAir

privacy_tip Privacy Policy

 

Protecting the security and privacy of your personal data is important to us. Therefore, we conduct our business in compliance with the applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand further on what data we may collect, how we use and safeguard that data and with whom we may share it.

 
Personal data

Unless you voluntarily choose to provide us with it, we will not collect any personal data about you (e.g. your name, address, telephone number or email address).

 
General Data Protection Regulation (GDPR) Compliance
We provide the following GDPR compliant rights to the registered members of our website:

  • Right of access: You have a right to access the personal data that we collect and process about you. Most of this data can be reviewed in your member's profile.
  • Right to rectification: If you want to correct or revise any of the data we retain on you may do by accessing your member's profile and the information contained within it.
  • Right to be forgotten: You have a right to request the permanent deletion your personal information contained within your member's profile. However, please note that exercising this right may result in a suspension or discontinuation of certain privileges.
  • Right to restrict processing: If you believe your personal data is inaccurate or collected unlawfully, you may request limited use of your personal data. Please note that, depending on the request, this may result in a suspension or discontinuation of certain privileges.
  • Right of portability: We provide you with the ability to move any of your account data to a third party at any time.
  • Right to object: If you decide that you no longer wish to allow your data to be included in our analytics or for us to provide personalized (targeted) marketing content at any time, you may contact us to request removal of this data.
 
Purpose of use
When you do provide us with personal data, we usually use it to respond to your inquiry, process your order or provide you access to specific information. Also, in supporting our customer relationship with you:
  • we may store and process personal data and share it with the relevant distribution partner to help us improve our products and services; or
  • we (or one of our partners) may use personal data to contact you in support of your business needs.
  • we do not sell or otherwise market your personal data to third parties
 
Purpose limitation
We will collect, use or disclose personal data you supplied online only for the original purposes unless the disclosure is:
  • use of the personal data for any additional purpose, that is directly related to the original collected purpose,
  • necessary to prepare, negotiate and perform a contract with you,
  • required by law, or the competent governmental or judicial authorities,
  • necessary to establish or preserve a legal claim or defence,
  • necessary to prevent fraud or other illegal activities, such as wilful attacks on our information technology systems.
 
Communications or utilization data

Through your use of telecommunication services to access our website, your communication data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunication services you accessed) are technically generated and could conceivably relate to personal data. If there is a compelling necessity, the collection, processing and use of that data will be performed in accordance with the applicable data privacy protection legal framework.
 
Non-personal data collected automatically

When you access our website, we collect automatically non-personal data (e.g. internet browser and operating system used, domain name of the website which you came from, number of visits, average time spent on the site, pages viewed). We may use this data to monitor the popularity and efficiency of our website's different pages and to improve their performance or content.
 
Links to other websites

Our website contains links to other websites. We are not responsible for the privacy practices or the content of other websites except our own product websites. When a link is created, the content of that link is checked. We can, however, assure that on the time of creation there was no illegal content on the linked page. We have no influence over subsequent changes of linked pages or the content of continuative links on the other websites.

 

SereneAir


About
Contact
Careers
Updates
Route Map
CEO's message

Policies


ADM
Travel
Carriage
Baggage
Credit Card
Refund & Exchange

Login


PMS
IATA
Gmail
Agents
Webmail

Connect


     

Media watch
Feedback
Passenger Rights
Privacy Policy
Cookie Policy
Accessibility
Brand of the Year 2020
Consumers Icon Award 2021
Consumers Icon Award 2022
2024 Serene Air (Pvt.) Limited
All Rights Reserved.
UAN: 111 737 363
WhatsApp: +92 3111 737 363