Media Watch

(A)- FROM UAE TO PAKISTAN

Abu Dhabi & Al Ain

SEHA Screening Centers across UAE
Dubai Health Authority (DHA) Screening Centers across UAE
Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e. Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah.
VPS Health Group (Burjeel, Medeor, Life Line Hospital) across UAE
Accuracy Laboratory, Hamdan Street, Abu Dhabi
Dar-ul-Mosa Laboratory, Hamdan Street, Abu Dhabi
Proficiency Healthcare Diagnostic Laboratory, Abu Dhabi
NMC Hospital in Abu Dhabi and Al Ain
Al Khaleej Diagnostic Medical Center, Abu Dhabi
Gulf Radiology and Laboratories, Abu Dhabi & Al Ain
Life Diagnostic, Abu Dhabi
Al Borg Medical Laboratories, Abu Dhabi
National Reference Laboratory, Abu Dhabi
Unilabs Diagnostics, Abu Dhabi
Baynuna Medical Services, Abu Dhabi
Ideal Clinical Laboratories, Abu Dhabi

Dubai

SEHA Screening Centers across UAE
Dubai Health Authority (DHA) Screening Centers across UAE
Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e. Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah.
NMC Dubai
Medcare
Aster
Emirates Hospital
Saudi German
Zulekha Hospital
Canadian specialist hospital
American Hospital
Dubai health Authority
HTK Medical Center
Thum bay Labs
Prime Medical Center
Al Zahra Hospital

Ras al Khaimah

SERA Screening Centers across UAE
Dubai Health Authority (DHA) Screening Centers across UAE
Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e. Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah.
NMC RAK
SAQR Hospital
NMC royal medical center RAK
RAK Hospital
Al Jazira Health Center
RAK health center
Al Manee'ei health centre
Thumbay Labs

Sharjah

SERA Screening Centers across UAE
Dubai Health Authority (DRA) Screening Centers across UAE
Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e. Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah.
NMC Sharjah
Thumbay labs
Aster Clinic
Medcare
Emirates Hospital
Star Metropolis Clinical Lab & I-Iealth Services Me
Dar Al Hikash Medical Laboratory
Thumbay Labs
Prime Medical Center
Al-Furqan Medical Center-Industrial Area Sharjah

Fujairah

SERA Screening Centers across UAE
Dubai Health Authority (DHA) Screening Centers across UAE
Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e. Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah.
NMC Fujairah
Pure Health at Fujairah Hospital
Thumbay Labs
Fujairah Labs
Fujairah Exhibition Centre
Al Sharq Hospital
Merashid Health Centre
Dibba Hospital, Dibba Al Fujairah
Thumbay Labs

Ajman

SERA Screening Centers across UAE
Dubai Health Authority (DHA) Screening Centers across UAE
Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e. Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah.
NMC Ajman
Prime Medical Clinic
Albait Metwhid Hall
Ajman University
Al Hamidi ya Health Center
Thumbay Labs
Prime Medical Center

UMM AL QUW AIN

SERA Screening Centers across UAE
Dubai Health Authority (DHA) Screening Centers across UAE
Any Hospital/Laboratory/Screening Center operated by the Federal Government of the United Arab Emirates or any of the emirates of the UAE i.e. Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras al Khaimah.
Medical Centres of Primary Healthcare
Department of the Umm Al-Quwain
Thumbay labs in Ajman

(B)- FROM PAKISTAN TO KSA & UAE

For UAE

Dr.Essa Laboratory And Diagnostic Centre
Crown Diagnostic Center
Sharif Labs and Diagnostics
Metropole Laboratories
Test Zone Lab
Khan Labs and Diagnostic Center
Maroof International
Real Time PCR Labs
IDC
DAHA LAB & Diagnostics
Temar Diagnostics
Genome Lab
Nayyab Lab
DDLC
Excel Lbs
Chughtai Lab
Premium Diagnostics
Rehman Laboratories
The Biogene Labs and Diagnostic

For KSA

Islamabad Diagnostic Centre
Test Zone Laboratories
Khan Labs and Diagnostic Center
Metropole Laboratories
Real Time PCR Labs
Maroof International Hospital Labs

SereneAir has implemented the following precautionary measures during the COVID-19 pandemic for its passengers' safety.

Departure: Passengers without masks are provided with masks at the airport. Sanitizers are placed at every counter from check-in to boarding lounge. Temperature of every passenger is checked before boarding the flight, along with all the Covid-19 safety measures.

In-flight: Our crew is geared with Personal Protective Equipment (PPE) during the flight for safety of the passengers. Sanitizers are available inside the aircraft for all passengers. SereneAir strives to give you a safe flight experience.

Arrival: SereneAir makes sure to sanitize and spray all the passengers' luggage for their safety on arrival. At SereneAir, the safety of our valued passengers is our first priority.

For SereneAir passenger and cargo charter flight services, please email us at charter@sereneair.com.
Our representative will contact you within 24 hrs.

At SereneAir, we always care for our valued passengers.

Feedback form: Click here
Live chat: Click here
UAN: 051-111-737-363
WhatsApp: +92 3111 737 363
customeraffairs@sereneair.com

SereneAir offers lucrative discounts for a group of 10 or more.
Please click here to download the form, fill it in and send it to us at groups@sereneair.com. The concerned team will respond to you in due course.

If you are interested to join hands with SereneAir for a corporate partnership, please email us at salesupport@sereneair.com. Our representative will contact you within 24hrs.

Aircraft	Reg. #	Economy Capacity	SerenePlus Capacity
Boeing 737-363 NG	AP-BNA	189	-
Boeing 737-363 NG	AP-BNB	186	-
Boeing 737-363 NG	AP-BNC	189	-
Boeing 737-363 NG	AP-BND	189	-
Airbus A330-200	AP-BNE	275	24
Airbus A330-200	AP-BNF	265	24
Airbus A330-200	AP-BNG	265	24

SereneAir has been providing the best cargo services. If you are interested in our cargo services, please email us at cargo@sereneair.com. You'll be contacted within 24hrs.

Co-branding: SereneAir gives you the opportunity for co-branding partnership to advertise with us in a unique manner and prominent locations; on ground and within the aircraft.
Sponsorships: If you are interested in sponsorship deals with SereneAir for events and joint promotions, please email us at branding@sereneair.com.

Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
- MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
- Production of baggage identification tag is essential for the claim.
- SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
Procedure:
- PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
- Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
- Provide all the details needed by SereneAir Personnel.
- Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
- The correct type and color of your missing bag through the identification chart provided by baggage services staff.
- Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
- Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
- If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
For further information, please email us at: ll@sereneair.com

We are pleased to announce that we have revamped our payment gateway resulting in smooth and quick credit card transactions. Any inconvenience caused is regretted.

As per the instructions of Government of Pakistan, in order to curb the spread of COVID-19; meeters and greeters are not allowed at the Airport. Only the driver may pick-up the passengers from the parking and drop them in the drop lane. Drivers will stay in the vehicle during pick or drop.

Kindly cooperate with the airport authorities in this regard. Thank you for your patience and understanding.

Due to a scheduled system upgradation, reservation/fares will not be available on 23-Aug-2019 from 12:00 AM to 03:00 AM PST. Inconvenience is regretted.

For any query, please call UAN 111-737-363. Thank you for your patience and understanding.

Dear Valued Customers,

SereneAir online payment portal (Credit Card) is presently unavailable due to system maintenance. Our teams are working for restoration of the system. All customers are requested to avoid using our website for Credit Card payments at the moment.

Kindly call our UAN 111-737-363 for any further assistance.

Due to the current situation in Pakistan, airspace has been closed by the Pakistan Civil Aviation Authority. All flights of SereneAir dated Feb 28th, 2019 have been cancelled. We apologize for the inconvenience caused. For further assistance, kindly call UAN 111-737-363.